Tickets

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Terms & Conditions

DEFINITIONS
The following definitions shall apply:
— “Organizer” means Associazione Culturale Situazione Xplosiva based in via Rossini 3, 10124, Turin;
— “Ticket” means an entry ticket to access an event;
— “Sales channels” means automated ticketing systems;
— “Ticket holder” means a person who has purchased one or more tickets;
— “Event” means one or more events to which the ticket is linked.

 

TICKET PURCHASE
1a. Club to Club Festival official tickets purchasing platforms are Mailticket, Ticketmaster, Ticketone and Festicket. The Organizer is not responsible for tickets purchased outside the official sales channels.
2a. The sale of tickets is disciplined by norms on the Italian Civil Code on mandate with representation, and by the Terms and Conditions published on the website www.clubtoclub.it
3a. Please check your ticket at the time of purchase in case there are any errors and omissions.
4a. In case of ticket holder renunciation, the ticket will not be refunded, replaced or canceled.
5a. Disabled person helpers will be allowed a free ticket. All requests must be sent to tickets@clubtoclub.it

 

ADMISSION
1b. Every ticket holder, who has purchased a ticket either online or offline, must bring his ID card at the venue, as it might be necessary for identifying the ticket holder. Being unable to show an ID or a mismatch between the ID and the ticket will result in not being allowed to access the Event.
2b. Digital ticket holders must download their ticket in PDF format. Confirmation email messages are not enough to access the Festival’s Events.
3b. Every ticket exclusively allows access for the Event it has been issued for, at the stated day and time.
4b. The Organizer is not responsible for any duplication or digital tickets tampering. Electronic readers at each venue’s entrance will input the code (QR Code) related to the purchase only once, and will detect as invalid any subsequent accesses with the same code.
5b. Access to the Event venue can be regulated by specific rules defined by the Organizer. The Organizer has also the right to carry out security controls and, also in case of ticket anomalies, venue access can be refused. Furthermore, some venues do not allow re-entry after exiting the building.
6b. The Organizer is entitled to change venue and/or date of the Event: we recommend to verify the Event’s starting time, the opening time for accessing the Event’s venue, as well as any other changes in the Event programme at www.clubtoclub.it or by sending an e-mail at tickets@clubtoclub.it. We also recommend to reach the venue entrance at least one hour before the Event’s starting time.
7b. People under 16 years of age are not allowed to enter at Club To Club Festival Events. Tickets bought by people under 16 years of age will not be refunded.
8b. Some Club To Club venues have limited capacity.
9b. People in evident state of inebriation cannot enter venues. Their tickets will not be refunded.
10b. Please contact tickets@clubtoclub.it for any information on disabled person access.
11b. It is forbidden to enter the Event venues with dangerous and sharp objects (including umbrellas), glass and cans, flammable objects, food and drinks, drugs, aerosols, weapons and explosive materials, selfie sticks, motorcycle helmets, cream and perfume, luggage, professional camera equipments.
12b. Animals cannot be brought into Event venues.

 

TICKET TRANSFER
1c. Every ticket, by law and by the Organizer’s request, is personal and it cannot be exchanged, transferred for any reason whatsoever, with or without compensation, or transferred or delivered to third parties for commercial, advertising or promotional purposes without the Organisation’s permission.

 

REFUNDS
1d. The Organizer could change the programme if one or more of the announced artists are unable to perform for reasons that do not depends on the Organizer’s will. In this case there will be not a ticket refund.
2d. Adverse weather conditions, natural disasters and / or any other cause of force majeure may lead to programme variations. In order to guarantee the safety of the audience, staff and artists, the Organizer has the right to move and / or cancel one or more performances. In none of these cases there will be a ticket refund.
3d. Refunds of the Festival’s Pass (ticket valid for more than one day of Events) and / or tickets for individual Events can be requested only in case of the cancellation of the entire programme to which the pass or ticket refers.
4d. In case of Event cancellation or programme changes, any complaints should exclusively be addressed to the Organizer. In case of refund for cancellation of the Event, Club To Club Festival will not reimburse booking fees or any other commissions applied by the Organizer for running the service. Times and ways of refunding are decided by the Organizer.
5d. In case of date or location change or cancellation of one or more Events, you may ask for a refund within 5 days from the relative communication by sending an e-mail to tickets@clubtoclub.it. In case the user gives up his paid ticket, the Organizer do not provide a refund. There is no refund for passes and tickets that have been purchased but not picked up at the venue. At the end of the event their validity is expired.
6d. Purchased tickets cannot be swapped with other tickets, not even by paying the price difference.

 

PRIVACY & MEDIA
1e. The audience of the Event may be subjected to photos, video and audio recording.
2e. If not specifically authorised by the Organizer, the use of audio/video-recording devices is forbidden.
3e. Personal data provided by ticket holders at the time of ticket purchase may be used by the Organizer to send informative newsletters and they will not be sent to third parties.