FAQs

Where can I find the full Club To Club 2018 programme?

You can download it here.

Where can I find the full Club Palazzo programme?

You can download it here.

I can't go to the festival anymore. Can I sell my ticket or give it to a friend?

You may not sell your ticket, but you may give it to someone else together with a photo or copy of your ID.

Is there a cloakroom service at the Festival?

Events at Lingotto (Pavilion 1) and OGR Torino offer a cloakroom service.

How do I access the event at Reggia di Venaria on Sunday 4th November?

The event is free entry on registration until full capacity is reached. Every registration must be done with a different email address, otherwise it will be overwritten. Sign up here and show up on time not to miss your registration!

What kind of objects are forbidden inside the festival?

Dangerous and sharp objects (including umbrellas), Glass and can, Flammable objects, Food and drinks, Drugs, Aereosols, Weapons and explosive materials, Motorcycle helmets, Selfie Stick, Cream and perfume, Luggage, Professional camera equipment.

Is it possible to buy or collect tickets at the door?

Yes, it’s possible, unless they are sold out.

If you bought your ticket on Ticketone website, you can collect it at the dedicated desk outside Lingotto entrance.

 

Do i have to print my ticket to access at the event?

No, you can also enter with the digital version in your phone

I bought my ticket on Festicket website, but my name is not on it. Is the ticket valid?

Yes, the ticket is valid anyway. Our system will recognize the owner who bought it. However, you must show your ID document along with the ticket to access the event.

How is the policy for disabled people's access? How can i comunicate to the Festival my needs and requests?

For any tickets bought by an handicapped person or an helper , Club To Club guarantees one more accredited ticket. You can write us to tickets@clubtoclub.it

Can i get out of festival locations and then back in?

No, once you get out of festival venues you won’t be allowed to go back inside.

Until what time will alcoholic drinks be available?

In accordance with the Italian law, no alcohol is served after 3am. You can still use the tickets you purchased for alcoholic drinks to obtain soft drinks.

Where can I find the festival line-up?

You can find it here.

Can I take photos inside the festival?

You can take photos without using flash and respecting artists and audience around you. Taking videos inside the event is forbidden.

How can I reach the venues?

You can find everything you need to know here.

What time do the events at Lingotto start/ finish?

The events at Lingotto start at 8 pm and finish at 6 am the day after.

Where can I check out your terms and conditions?

You may check them out here.

How old do I have to be to access the festival?

Access is restricted to people over 18 years of age, valid ID may be required.

Contact us

If you have any other doubts, please send an email to info@clubtoclub.it